Does a deposit limit take effect immediately once set?

Yes, lowering a limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

Will my balance be safe during a temporary break?

Yes, all funds in your account remain completely safe during a voluntary break. Once the break ends, you can use your account as normal. To withdraw funds before the break begins, please contact the support team.

Can Hey Bji help me overcome a gambling addiction?

Absolutely. The Hey Bji support team will assist you with complete confidentiality. Contact support@heybji.bet for help with account breaks, setting limits, or guidance toward professional support.

Can I open a new account after permanent self-exclusion?

Permanent self-exclusion is a serious decision and cannot be reversed before the specified period ends. For long-term breaks, reactivation may be possible under certain conditions — please contact our support team for guidance.

What can I do if a family member has a gambling problem?

Start with an open, non-judgmental conversation. If you reach out to Hey Bji, we'll offer confidential guidance. Our support team will help you take the right steps forward.

hey bji | Responsible Gaming Guide for Safe and Smart Betting

1

What is responsible gambling

Responsible Gaming It means enjoying betting as a form of entertainment — much like watching a film or playing cricket. It's not a solution to financial problems; it's simply a source of fun.

Hey Bji-we believe responsible betting is more than following rules — it's a mindset. When you stick to your budget, accept losses as part of the game, and know when to stop, that's what it truly means to be a responsible player.

Gambling addiction is a serious issue that can affect many lives. That's why Hey Bji prepares every member to play responsibly from the start. Our platform provides all the tools you need to stay in control.

Remember: The golden rule of responsible gaming: only bet what you can afford to lose without it affecting your daily life.

2

Hey Bji's Responsible Gaming Policy

Hey Bji by following a few core principles of responsible gaming:

Age verification: No one under 18 may register. KYC verification is mandatory at the time of registration.
Voluntary Break: You can pause your account temporarily or permanently at any time.
Deposit limit: You can set your own daily, weekly, and monthly deposit limits at any time.
Fair Advertising: We don't make unrealistic promises of big winnings in our advertising.
Transparent Information: Accurate information on odds and risks is provided for every game.
Support Available: Anyone who runs into difficulty can get immediate support.

Our Commitment: Hey Bji never encourages any player to bet beyond their limits. Your well-being matters to us more than any business gain.

3

Responsible Gaming Tools

Hey Bjihas a range of effective tools to help you stay in control. They're easy to access from your account settings:

4

Budget management

The most important factor for a healthy betting experience is proper budget management. Hey Bji Helps you manage your budget by:

Daily Deposit Limit: Set the maximum amount you can deposit each day.
Weekly limit: Set your total weekly betting budget in advance.
Monthly limit: Set aside your betting budget at the start of each month.
Loss Limit: Set a limit that automatically stops your betting once you've lost a specified amount.

Keep one simple rule in mind: Entertainment budget only bet with money you can afford to lose. Never use rent, your children's education fund, or grocery money for betting.

Practical advice: If your monthly entertainment budget is ৳500, set aside a specific portion of that for betting. Once that amount is used up, take a break until the following month.

5

Warning signs of a problem

If you notice the following signs, it may mean betting is shifting from entertainment to a problem. Recognising them early is important:

💸

Betting Beyond Your Means

Betting with money needed for essential expenses or funds borrowed from others.

🔄

Chasing Losses

Chasing losses by placing even bigger bets to "recover" what you've lost.

🕐

Playing outside your set time limits

Spending time on betting platforms at the expense of family, work, or sleep.

😰

Feeling restless or uneasy when not betting

Feeling anxious or unsettled when you're not on the platform.

🙈

Hiding It from Family

Hiding your betting habits or spending from family and friends.

📈

Continuously Increasing Bets

Feeling the need to place increasingly larger bets just to feel the same level of excitement.

If you notice these signs: Take a break right away and reach out to support@heybji.bet. We're here to help — no judgment.

6

Check yourself

Answer the questions below to get a clearer picture of how healthy your betting habits are:

1. Did you exceed your betting budget last month?

2. After a loss, have you gone back to betting to try to "recover" it?

3. Has a family member or friend ever expressed concern about your betting?

4. Do you feel restless or anxious when you're not betting?

7

How to Get Help

If you feel that you or someone you know needs help, follow these steps:

1

Be Honest With Yourself

The first step to solving a problem is admitting that one exists. That takes real courage.

2

Set Limits on Your Account

Set deposit limits or activate a temporary break directly from your Hey Bji account settings. Changes take effect immediately.

3

Contact Hey Bji Support

Email us at support@heybji.bet or chat with our team via live chat. We'll assist you with full confidentiality.

4

Tell Someone You Trust

Let a family member or trusted friend know what's going on. Don't face it alone — reach out for support.

5

Seek Professional Help

If you need to, speak with a mental health professional or counsellor. Asking for help isn't a weakness — it's the bravest thing you can do.

8

Protection of minors

Hey Bji We are fully committed to keeping those under 18 away from betting entirely. To that end, we:

Age and identity verification is mandatory at the time of registration.
We have systems in place to investigate and close suspicious accounts.
We provide a reporting facility for parents and guardians.

Advice for parents: If you have a teenage child, use parental controls on their devices and have open conversations about betting sites.

If you're concerned, let us know: If you suspect a minor is using Hey Bji, contact support@heybji.bet immediately. We will investigate and take prompt action.

9

Daily Tips for Healthy Betting

Small daily habits can keep betting healthy and enjoyable:

Before you start betting, decide on your maximum budget for the day.
Set a timer — close the platform once your allotted time is up.
Never bet when you're angry or frustrated.
Avoid betting under the influence of alcohol or anything else.
Treat each bet as an independent event — a previous win doesn't guarantee the next one.
Even when you win, stay within your limits rather than getting carried away.
Take at least one betting-free day every week.
Think of betting as entertainment, not a source of income.

Hey Bji responsible gaming — Keep It Fun, not addiction